Reference

How Baggo Live Handles Your Personal Information

Your account data belongs to you. This policy explains exactly what we collect when you open an account, deposit via bKash, Nagad, or Rocket, and use our platform — and how we keep that information secure.

Account Data ProtectionPayment PrivacyYour Right to AccessData Retention Policy
Baggo Live How Baggo Live Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Data

Team online

Live Chat

Open the chat widget from any page on your account. Our support team can handle data access requests, correction queries, and account privacy questions directly.

Email Support

Send your data request or privacy concern to our support email. Include your registered account details so we can locate your record and respond promptly.

Account Settings

Some data preferences — like communication opt-outs and cookie settings — can be managed directly from your account settings page without contacting support.

HOW WE PROTECT YOU

Data Handling You Can Verify

Account Security

Your account is protected by OTP verification on login. Each session is authenticated separately, so access from an unrecognised device triggers an additional confirmation step before entry is granted.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can adjust non-essential cookie preferences from the cookie banner or your browser settings.

Data Retention

Account and transaction records are kept for as long as your account is active and for a period after closure as required by applicable law. When retention periods expire, data is deleted or anonymised.

Requesting Changes

To access, correct, or delete your personal data, contact support via live chat or email with your account details. We aim to respond to all data requests within a reasonable timeframe under applicable law.

Common Questions About Your Privacy

We collect your name, contact details, and the payment method you register — bKash, Nagad, or Rocket. Device and session data is also collected to secure your account and verify your identity.

Payment data is shared only with the relevant payment processor — bKash, Nagad, or Rocket — and only to the extent needed to complete your transaction. We do not sell this data to third parties.

Contact our support team via live chat or email with your registered account details. We will locate your record and provide the information we hold, subject to applicable law in your region.

Yes. You can request deletion of your personal data by contacting support. Some records may be retained for a period required by law even after a deletion request is processed.

Session cookies keep you logged in during your visit. Analytics cookies help us understand platform usage. Non-essential cookies can be adjusted from the cookie banner or your browser settings at any time.

This policy applies to all account holders. However, the specific rights available to you and how we process your data depend on your local law and the eligible regions in which this platform operates.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.